Deactivate PrintSharing

When you disable PrintSharing on the last active configuration, a dialog appears with three options for handling guest accounts during deactivation. This protects any print jobs and payment transactions that guest users may have in progress.

Choose Your Deactivation Option

When you disable PrintSharing on the last active configuration, you must choose how to handle active guest sessions.

Remove guest accounts (“Yes”)

The system checks if any guests are currently printing.

If guests are actively using PrintSharing:

• You cannot proceed with deactivation immediately.

• The system prevents new guests from logging in.

• Current guests can finish their print jobs normally.

• When all guest sessions have ended, deactivation finishes automatically.

When all guest sessions have ended:

• All guest accounts are removed from your system.

• Guest-related data is cleared.

Keep guest accounts (“No”)

Use this option to disable the service temporarily.

• PrintSharing turns off immediately.

• Guest accounts stay in your system.

Don't make changes (“Cancel”)

• Returns you to the configuration screen.

• PrintSharing stays enabled.

What Happens During Deactivation

While waiting for active sessions to end:

• QR codes disappear from your printer terminals, preventing new guest sessions

• Guests who are already printing can finish their jobs

• The system automatically checks every 30 minutes to see if all sessions have ended

How long deactivation takes:

• No active guests: Immediate (a few seconds)

• Active guests printing: Usually 5-30 minutes, depending on how long it takes them to finish.

Best practices:

• Plan to deactivate during quiet times (overnight, weekends).

• View the number of active (unfinished) sessions in Roger > PrintSharing. An unfinished session is when a guest has initiated payment but the payment has not yet completed.

• Don't force-restart printers or servers during deactivation.