Payment Modes
PrintSharing supports two payment modes, allowing you to choose whether to provide your guests with paid or complimentary printing services.
Choosing the Right Mode
Choose Complimentary Printing if:
Printing is a free service for your guests or members.
You want the simplest possible guest experience.
You don't want to manage payment processing or Stripe configuration.
You're offering printing as a competitive differentiator or promotional benefit.
Choose Paid Printing if:
You want to generate revenue from guest printing services.
You need to recover operational costs (paper, ink, maintenance).
You're operating a pay-per-use business model.
You require detailed financial reporting and transaction tracking.
Complimentary Printing
In Complimentary Printing mode, your guests can print free of charge. This mode is popular in hospitality, education, and membership-based environments where printing is offered as a complimentary service.
How it works: Guests scan the QR code on the Terminal of the MFD, upload their documents, and immediately proceed to print.
Key features
No payment processing: Guests skip the payment step entirely. Print jobs are released immediately after file upload and settings selection.
No Stripe account required: You can enable PrintSharing without configuring a payment gateway.
Simplified guest experience: Price displays, payment forms, and transaction confirmations are all removed from the guest interface.
Usage tracking available: View current and historical numbers of guest sessions.
Common use cases
Hotels and resorts offering complimentary business services to guests.
Libraries providing free public printing.
Educational institutions offering student printing.
Co-working spaces where printing is included in membership.
Promotional periods where you want to offer free printing temporarily.
Important considerations
You bear all costs for paper, ink, maintenance, and equipment wear.
Set a maximum page limit per document to prevent abuse.
Paid Printing
In Paid Printing mode, guests pay for their print jobs using credit cards or other supported payment methods. To use Paid Printing, first complete payment gateway onboarding to configure your Stripe account to receive payments.
How it works: Guests scan the QR code on the Terminal of the MFD, upload their documents, and see the calculated price before submitting payment. After completing payment through Stripe, their print job is released to the printer, and they receive an email receipt.
Key features
Revenue flows directly to you: Guest payments go straight to your Stripe account. MyQ never holds your funds.
You are the merchant of record: You manage the customer relationship, including receipts, refunds, and dispute resolution.
Platform fee automatically deducted: the MyQ platform fee is deducted automatically.
Full transaction visibility: View detailed transaction history, revenue reports, and payment status in the Roger admin interface.
Automatic receipt generation: Guests receive a PDF receipt via email after successful payment, including itemized charges and your business details.
Configuration
By default, PrintSharing has Payments set to Disabled. To enable Paid Printing, first complete Stripe Connect onboarding, and when you create your PrintSharing configuration, set Payments to Enabled.
Your responsibilities
As the merchant of record, you handle customer payment issues including processing refunds through your Stripe dashboard, responding to chargeback disputes, and providing customer support for payment-related questions.
Requirements
Stripe Standard Connected Account
Guest price list configured with your rates
Valid payment processing credentials
