FAQs

This section provides quick answers to common questions about PrintSharing guest sessions, administration, and payment processing.

Guest Printing

Do guests need to download an app to print?
No. Guests only need a mobile device with a camera and a web browser. No account registration or app download is required.

Can guests print multiple files in one transaction?
Yes. A transaction may include one or more print jobs.

Can guests print without scanning the QR code (e.g., URL)?
No. PrintSharing sessions are initiated through the printer QR code.

Does the guest need an email address?
The guest can print without registering an account. Email is required only to deliver the receipt (Paid Printing mode).

Guest Session Behavior

Can a guest cancel a print job after uploading?
If the guest cancels before payment capture, the transaction is not completed. If payment is already captured, refunds must be handled manually by the tenant admin through Stripe.

What happens if the guest leaves without finishing payment?
The session is marked as unfinished/abandoned. No action is typically required. You can monitor unfinished sessions in PrintSharing dashboard.

What happens to guest documents after they print?
For security, all guest files and print jobs are automatically deleted immediately after the user logs out, or after 5 minutes of inactivity.

PrintSharing Administration

Can I limit the number of pages a guest can print?
Yes. In the Printer Configuration, you can set a "Maximum Document Length" to prevent abuse, which is highly recommended for Complimentary Printing mode.

Can existing registered users still use the printers?
Yes. Even if PrintSharing is the default screen, registered users can still navigate to other enabled login methods and use the device as usual.

Can I apply different pricing for different printers?
Yes. Use different printer groups/configurations with different price lists.

Where can I see how much revenue I’ve made this month?
You can view a summary of revenue in the PrintSharing Summary Dashboard within the Roger admin interface. For detailed financial exports, use your Stripe Dashboard.

Payments & Receipts

When is the guest actually charged?
Payment is pre-authorized before printing begins and captured only after the print finishes successfully. If the print fails, the authorization is typically released automatically.

Why does the guest see a higher total than expected?
This can happen if the print cost is below the Minimum Chargeable Amount for the currency. In that case, the guest is charged the minimum amount and the difference is shown as a “Minimal Order Value Adjustment” line item on the receipt.

Can guests pay using Apple Pay / Google Pay?
Payment methods depend on what Stripe supports for your region and the configuration of your Stripe account. Availability may vary.

Can I disable receipts?
No. In Paid Printing mode, guests receive a receipt via email after successful payment.

Can I customize receipt contents (logo, formatting, extra fields)?
Receipt content is generated automatically. You can control the business/billing details shown on receipts via PrintSharing configuration.

Do Stripe fees and the MyQ platform fee appear on the receipt?
No. Guests see the charged amount and print-related line items. Stripe processing fees and platform fees are handled separately.

Who is responsible for refunds and disputes?
You are the Merchant of Record. You must process refunds and handle chargebacks and disputes through Stripe.

Why am I being charged currency conversion fees?
Currency conversion fees can occur in two situations:

1. Your local currency is not supported by PrintSharing.
   If your local currency is not supported by the MyQ Roger PrintSharing Stripe Connect service, payments are processed in one of the supported currencies. Stripe may then apply currency conversion fees.

   To request support for your local currency in PrintSharing, contact your MyQ Roger partner.

2. Your settlement currency differs from your pricing currency.
   If the currency used in your PrintSharing price list is different from the settlement currency configured in your Stripe account, Stripe will perform a currency conversion when transferring funds to you. In this case, Stripe’s currency conversion fees may apply.

To avoid conversion fees, ensure that:

• Your PrintSharing price list currency matches your Stripe settlement currency.

• Your local operating currency is supported by the service.

How do refunds work?
Refunds are initiated manually through the Stripe dashboard. Stripe processing fees are typically not refundable.