Import and Synchronize Users

You can add users to your MyQ Roger tenant in these ways.

  • Add a user manually
    Go to MyQ Roger > Users > Create new user and define the user manually.

  • Import from Excel / CSV
    To quickly add multiple users, you can import from an Excel or CSV file.

  • Synchronize from Microsoft Entra ID

    To import and synchronize users at scale, set up synchronization from Microsoft Entra ID in Integrations.


Most enterprise MyQ Roger deployments use Microsoft Entra ID to automatically provision and manage users. Synchronized users sign in with their Microsoft credentials.

Connecting Microsoft Entra ID

We recommend you create a split integration. In Integrations simply select Add Integration, choose Create automatically and simply log into the relevant Entra ID Tenant. For more information see Integrations in the Roger Server Guide.

Run the Initial Sync

  1. Once connected, click Sync now to perform the initial synchronization.

  2. After synchronization completes, go to Organization > Users to verify that users appear with the "ID synced" tag.

  3. (Optional) Enable Synchronize automatically to run the sync operation once every 24 hours.

Synchronized users must use Sign in with Microsoft to log in to MyQ Roger Server, the Mobile App, and the Desktop Client.

Verify User Synchronization

View the status of user synchronization in Administration > Integrations, select User Synchronization in the relevant Microsoft connection and expand the Synchronization Status information.

To view all users, in MyQ Roger Server go to Organization > Users. You can filter this view by users added via Entra ID (Azure AD) synchronization.