The guide is intended for administrators and describes the MyQ Roger application installation and usage on HP Workpath devices.
The basic prerequisites before the installation are:
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Setup of the MyQ Roger tenant (described in the MyQ Roger Server Administration guide).
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FutureSmart (FS) Firmware 5.7 or above, as of 24.3 release MyQ Roger is not compatible with lower-level FS firmware.
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The Multi-Functional Device (MFD) should be connected to the HP Command Center (for more information on how to connect, contact your Partner).
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OneDrive should be connected to your tenant and the device.
As of September 23, 2026, MyQ Roger is moving to a different hosting region. The following actions are required:
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Update MyQ Roger to the latest version on all devices. After September 23, older versions will no longer be able to connect. Minimum required versions:
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Desktop client 2.3.2+
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Kyocera 24.1.5.5+
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HP 24.7+
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Ricoh 24.3.2+
-
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If your network uses an allow-list, please add the following as necessary to your firewall exceptions, printers and mobiles connect via AMPQS. Please keep the original IP range allowed as well; both ranges need to stay accessible throughout the migration.
|
Region |
Targets |
Protocol, Port |
IP Range |
|
EU |
amqps://eu.amqp.myq.cloud, amqps://eu3.amqp.myq.cloud, |
HTTPS/443, AMQPS/5671 |
20.113.34.204/30, 20.67.230.220/30 |
|
US |
amqps://us.amqp.myq.cloud, |
HTTPS/443, AMQPS/5671 |
20.62.64.184/30, 20.67.230.220/30 |
The communication protocols and ports used can be found in the MyQ Roger Server Administration guide.