Local Print Monitoring (LPM)

Local Print Monitoring (LPM) extends MyQ Roger to any printer on Windows or macOS, regardless of brand or model. With LPM, the MyQ Roger Client (MRC) captures job metadata directly from the workstation. This enables organizations to monitor the entire fleet, including desktop printers and devices in remote offices, even if they do not support embedded terminals.

LPM is especially useful for hybrid or home office scenarios where employees print from personal or non-managed devices.

Requirements

MyQ Roger Client version 2.3 patch 3+
MyQ Roger Server version 2.18+
Failover printing is not supported on this configuration.
A PRN license is required.

How LPM Works

When a user sends a job to a local printer, MRC intercepts it in the print spooler. The client extracts metadata such as the user name, page count, and color settings, then releases the job immediately to the printer. LPM works invisibly in the background, and users notice no delay in their workflow.

When the job prints, the metadata is synced to the Roger Server and linked to the authenticated user account. If the server connection is unavailable, the metadata remains in the local queue until communication is restored. Jobs older than seven days are automatically deleted.

On the server, local printers appear as devices in the format PrinterName@Hostname.

In the server dashboard, LPM jobs are reported the same as server-managed jobs, ensuring a unified overview of print activity.

Enable LPM in your Client

To to enable LPM, customize your MRC Installer with these parameters, and then deploy to client computers:

LPMENABLED=true
Enable monitoring of local print jobs.
LPMPORTS
A comma- or semicolon-separated list of printer ports to be monitored. Any local printers that you want to monitor must be configured to use one of these ports.

MRC modifies the CUPS configuration when it starts. If jobs are not monitored, restart MRC to reapply the configuration.

Limitations

LPM is supported on LPT, USB, TCP/IP and IPP ports. Monitoring of other ports may work, but it is not guaranteed.