Licensing
MyQ Roger offers the following subscription editions and licenses:
MyQ Roger DWA Base SaaS
The MyQ Roger DWA Base SaaS (aka Digital Workplace Assistant (DWA)) edition is the mandatory SaaS Subscription, where you purchase licenses for Multifunction Printers (MFPs) and embedded terminal activation.
Software Assurance Standard is included.
MyQ Roger CPM Module
The MyQ Roger CPM Module (aka Cloud Print Management (CPM)) is an enhancement of the DWA edition that greatly benefits larger Enterprise customers with the following features:
Cost Centers - assigning a cost center to a user or group of users and then accounting for all activities.
Printer Groups & Printer Configuration Profiles - grouping printers to groups and then assigning predefined printer configurations and price lists to each group (the Printer Configuration profiles feature is coming soon).
Workflow Templates - central management of scan/copy actions by admins, creating workflow templates and assigning them to users or groups of users.
Software Assurance Standard is included.
The CPM module will be continuously expanded with additional Enterprise features.
MyQ Roger PRN
The MyQ Roger PRN edition is a subscription per printer, where single-function printers can be utilized.
Single-function printers (aka lightweight printers) licenses allow printers where an embedded terminal cannot be installed to be used with MyQ Roger with NFC tags.
MyQ Roger MRC
The MyQ Roger MRC edition is a subscription per instance that enables you to have additional MyQ Roger Clients (MRC) over the allowed limit (40 instances of MRC per license are included in the other subscription editions).
MyQ Software Assurance plans
The below Software Assurance plans are available on MyQ Partner Portal for MyQ Roger.
Software Assurance Premium Plus
2 hours initial response time for critical issues
partner portal access (support requests and SW updates available)
24/7 phone support for critical issues
remote desktop support
assistance with MyQ system remote installation and system upgrades on 2nd level partner support
assistance with settings of related external systems on 2nd level partner support
assistance with periodical system check on 2nd level partner support
Software Assurance Premium
4 business hours initial response time for critical issues
partner portal access (support requests and SW updates available)
business hours phone support (9 – 17 CET (DST), excluding Czech public holidays) for critical issues
remote desktop support
Software Assurance Standard
without SLA
partner portal access (support requests and SW updates available)
For more information about Software Assurance, visit MyQ Community.