Merchant of Record Responsibilities

As the merchant of record, you (the operator, tenant-administrator) are fully responsible for customer transactions.

Refunds

• You are responsible for processing all customer refunds.

• Initiate refunds through your Stripe dashboard.

• Stripe processing fees are not refunded by Stripe.

Chargebacks and Disputes

• You handle all chargeback disputes directly with Stripe.

• You bear the financial risk of chargebacks.

Customer Receipts

• You are responsible for providing receipts to customers.

• PrintSharing generates receipts automatically (server-side PDF generation), and delivers them to the guest’s email account.

• Ensure receipts contain all required transaction details and tax information (as applicable).

Stripe Fees

• You pay all Stripe processing fees (these can vary by region and payment method).

• These fees are automatically deducted from each transaction by Stripe.

• Check Stripe's current fee schedule for your region. For more information, see https://stripe.com/pricing in the Stripe documentation.

MyQ Platform Fees

• By default, the MyQ platform fee is deducted automatically per transaction. To request that the fee be charged at payout time instead, contact your MyQ account representative.

Tax and Compliance

• You are responsible for collection and remission of sales tax/VAT.

• You set the tax amount in the PrintSharing configuration.

Customer Support

• You are the primary contact for customer payment issues.

• You can include contact information on the receipt.

Best Practice

• Regularly review transaction history in both Roger and Stripe dashboards.

• Set up Stripe email notifications for failed payments and disputes.

• Establish a clear refund policy and communicate it to guests.

• Monitor for fraudulent transactions.