As the merchant of record, you (the operator, tenant-administrator) are fully responsible for customer transactions.
Refunds
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You are responsible for processing all customer refunds.
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Initiate refunds through your Stripe dashboard.
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Stripe processing fees are not refunded by Stripe.
Chargebacks and Disputes
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You handle all chargeback disputes directly with Stripe.
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You bear the financial risk of chargebacks.
Customer Receipts
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You are responsible for providing receipts to customers.
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PrintSharing generates receipts automatically (server-side PDF generation), and delivers them to the guest’s email account.
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Ensure receipts contain all required transaction details and tax information (as applicable).
Stripe Fees
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You pay all Stripe processing fees (these can vary by region and payment method).
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If the transaction currency differs from your Stripe account’s settlement currency, Stripe applies a currency conversion fee.
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These fees are automatically deducted from each transaction by Stripe.
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Check Stripe's current fee schedule for your region. For more information, see https://stripe.com/pricing in the Stripe documentation.
MyQ Platform Fees
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By default, the MyQ platform fee is deducted automatically per transaction. To request that the fee be charged at payout time instead, contact your MyQ account representative.
Tax and Compliance
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You are responsible for collection and remission of sales tax/VAT.
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You set the tax amount in the PrintSharing configuration.
Customer Support
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You are the primary contact for customer payment issues.
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You can include contact information on the receipt.
Best Practice
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Regularly review transaction history in both Roger and Stripe dashboards.
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Set up Stripe email notifications for failed payments and disputes.
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Establish a clear refund policy and communicate it to guests.
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Monitor for fraudulent transactions.