The guide is intended for administrators and describes the MyQ Roger application installation and usage on Kyocera devices.
The basic prerequisites before the installation are:
-
Setup of the MyQ Roger tenant (described in the MyQ Roger Server Administration guide).
-
The MFD should be on the list of supported devices.
-
The MFD should have Kyocera with Java 1.8
-
The MFD’s display size should be 800x480 or larger.
-
An SSD/HDD is required as follows:
-
Some models do not have SDD or HDD by default.
-
For SSD, custom Firmware might be necessary.
-
-
The MFD should support the Device Spool feature.
-
The MFD should have WebKit web browser in the display panel.
As of September 23, 2026, MyQ Roger is moving to a different hosting region. The following actions are required:
-
Update MyQ Roger to the latest version on all devices. After September 23, older versions will no longer be able to connect. Minimum required versions:
-
Desktop client 2.3.2+
-
Kyocera 24.1.5.5+
-
HP 24.7+
-
Ricoh 24.3.2+
-
-
If your network uses an allow-list, please add the following as necessary to your firewall exceptions, printers and mobiles connect via AMPQS. Please keep the original IP range allowed as well; both ranges need to stay accessible throughout the migration.
|
Region |
Targets |
Protocol, Port |
IP Range |
|
EU |
amqps://eu.amqp.myq.cloud, amqps://eu3.amqp.myq.cloud, |
HTTPS/443, AMQPS/5671 |
20.113.34.204/30, 20.67.230.220/30 |
|
US |
amqps://us.amqp.myq.cloud, |
HTTPS/443, AMQPS/5671 |
20.62.64.184/30, 20.67.230.220/30 |
The communication protocols and ports used can be found in the MyQ Roger Server Administration guide.