Ordering Licenses

Ordering is done via the MyQ Partner portal.

1. Log in to the MyQ Partner portal using your Partner ID and password.

   

2. Click on New Project, select the Roger Subscription License Type from the drop-down, and click Next.

   

3. Add a Project Name, select the Subscription Type (Monthly, Yearly, Term), Software Assurance Plan (Standard, Premium, Premium Plus - described in detail here) and select a Dealer and Channel (If the Channel list is empty, please contact your MyQ Account Manager). Fill in the customer information (Tenancy info, admin info). You can optionally add a Description as well. Click OK.

4. In the Project tab, in the Licenses category, under Software Licenses click Add new license group, select the license type you want to add, and click OK.

5. In the pop-up window, add the number of licenses you want to order and click OK.

6. In the next pop-up window, select the duration of Software Assurance in months and/or years and click OK.

7. Your order is now waiting in the Shopping Cart. Click on the Shopping Cart category where you can view a summary of your order and finalize it. To finish the order, click on the I agree and want to PROCEED THIS ORDER button. Confirm the order in the pop-up window by clicking OK.

Before finalizing the order, you can copy the order’s details in your clipboard by clicking Copy order, and you can cancel it by clicking Cancel order.

After you click the I agree and want to PROCEED THIS ORDER button, the order is sent to the responsible approver, and you also receive an email with information about who your order's approver is.

Once the order is finalized, it is not possible to add a new order to the project until the first one is approved.

You can view your project’s details in the Details tab, and your orders list and status in the Orders tab. If you click on an Order ID, you can view the order’s details (specific items, their quantity, unit, and total price, etc.).

If you want to edit your project’s details (project name, admin contact, description, etc.) you can click the Edit project button located at the bottom-right side in any tab and make the changes.

Add licenses to existing project

To add licenses to an existing project:

1. Log in to the MyQ Partner portal using your Partner ID and password.

2. Click on Projects List and Search for the Project you wish to add licenses to.

3. Click on the Project Name to expand the Project details.

4. Click on the plus (+) icon next to the edition you want to expand on. (If you want to also add another license group, click the Add license group button and select the license from the drop-down.)

5. In the pop-up window, add the number of licenses you want to order, and click OK.

6. The new licenses are added to the shopping cart, along with the software assurance license which is calculated until the end of support date. Click on the Shopping Cart tab to review and finish the order.

7. Click I agree and want to PROCEED THIS ORDER. Your order is sent to the responsible approver.

Order add-ons

To order the MyQ Roger CPM Module add-on, you first have to have a mandatory MyQ Roger DWA Base SaaS license ordered and paid. After that is done:

1. Log in to the MyQ Partner portal using your Partner ID and password.

2. Click on Projects List and Search for the Project with the paid MyQ Roger DWA Base SaaS license.

3. Click on the Project Name to expand the Project details.

4. Click on the Add new add-on button. In the pop-up window, select the MyQ-R-CPM add-on and click OK.

5. The add-on licenses are added to the shopping cart. Click on the Shopping Cart tab to review and finish the order.

6. Click I agree and want to PROCEED THIS ORDER. Your order is sent to the responsible approver.

Subscription information

If you have selected a monthly subscription:

• Your subscription is automatically renewed, and your account is charged every 1^st of the upcoming month.

• You can view the subscription’s expiration date in the Licenses tab, in the Subscription section.

• You can add licenses to your subscription any time. Your account will be charged on the 1^st of the upcoming month.

• You can change the subscription type from monthly to yearly in the Licenses tab.

• You can cancel your subscription before it expires.

• After expiration, you have 10 days to renew/prolong your subscription.

If you have selected a yearly subscription:

• You can add licenses to your subscription any time. Your account will be charged in bulk for the remaining months of the yearly subscription.

• You can change the subscription type from yearly to monthly in the Licenses tab, on the last month of your yearly subscription.

• You can cancel your subscription on the last month before expiration.

• After expiration, you have 10 days to renew/prolong your subscription.

If you have selected a term subscription:

• You set the expiration date while creating your term subscription, and then pay for the whole term.

• There is a discount if you buy 12+ months in bulk.

• You can view the subscription’s expiration date in the Licenses tab, in the Subscription section.

• You can cancel your subscription before it expires.

• After expiration, you have 10 days to renew/prolong your subscription.

Software Assurance

You can upgrade your Standard Software Assurance plan to the Premium one, and the Premium one, to the Premium Plus plan. Downgrading is not possible.

In order to change (upgrade) your Software Assurance plan:

1. Log in to the MyQ Partner portal using your Partner ID and password.

2. Click on List of Projects and select the Project you wish to update.

3. In the Licenses category, under Software Assurance, click on the Change Software Assurance Plan button, select the new Software Assurance plan from the drop-down, and click OK.

4. Once you click OK, your order is confirmed and waiting for approval.