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2FA via Google Authenticator

Once 2FA for a user is configured by the administrator, and the user has enabled Google Authenticator for themselves, the user needs to follow this process to log in to MyQ Roger web server.

  • In a browser, go to for the EU region or for the US region.

  • Fill in the required information (Current tenant, Region, User name or email, Password), and click Log in.

  • In the next screen, the user is asked to verify themselves by selecting a verification type. Since Google Authenticator is the preferred verification type, click Submit to receive a security code in your Google Authenticator.

  • In the next screen, type the security code from Google Authenticator, and click Submit. If allowed by the administrator, you can check the Remember this browser setting to skip 2FA for future logins in this browser. (If the 120 seconds timer runs out before submitting the code, you get the Timeout, please try again pop-up. After clicking OK, you are redirected to the login screen where you have to restart the log in process).

  • Once the security code is verified, the user is successfully logged in to MyQ Roger web server.

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