There are two ways to obtain logs from the MyQ Roger Ricoh terminal:
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Online via the MyQ Roger Web UI.
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Using the Ricoh installer.
Roger Web UI
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Login to the Roger Web UI as a user with an admin role (permission Printers / Manage printers is required).
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Open Printers and find the printer you wish to download the logs from.
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Open its details and in the three-dot menu select Request Log Download.
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When the log download is finished, the file itself is stored on the Roger server.
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Download it in the same three-dot menu by selecting Download Log.
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The file is encrypted and cannot be opened directly. Please provide it to MyQ Support with your ticket.
Ricoh installer
To obtain logs directly from the machine, download them using the MyQ Roger Ricoh installer. You can download the MyQ Roger Ricoh installer from the Partner portal, together with the embedded terminal installation package.
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If you haven’t already, add the device using the red Plus button
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Fill in the IP address or hostname, the administrator Username and Password.
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Confirm by clicking Add Device.
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Click the Download Logs button.
Wait for the Status to change from Downloading logs to Done.
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Click the Open Logs Folder in the top right corner.
The folder with the logs will open. You can find the corresponding file from the IP address in the name of the file.
