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MyQ Roger Kyocera Terminal

There are two ways to obtain logs from the Kyocera terminal:

  • Online with the Roger Web UI.

  • Offline, using the device panel and USB stick.

Roger Web UI

  • Login to the Roger Web UI as a user with an admin role (permission Printers / Manage printers is required).

  • Open Printers and find the printer you wish to download the logs from.

  • Choose Actions>Request Log Download.

    image-20241017-081759.png

    Progress is displayed in bubbles at the bottom right.

    image-20241017-081829.png

When the log download is finished, the file itself is stored on the Roger server.

  • Request to download it with Actions>Download Log.

    image-20241017-081855.png

The file is encrypted and cannot be opened directly. Please provide it to MyQ Support with your ticket.

USB drive

To obtain logs from the Roger Kyocera terminal,

  • Tap the MyQ Roger logo on the screen of the device. It will switch to enter Administrator PIN mode.

    image-20241017-081924.png

  • Enter the Administrator PIN and confirm the login.

  • You can find the Admin mode PIN in your MyQ Roger settings in Printer Configurations>Actions, Edit>Login, Admin Mode.

    image-20241017-081943.png

    The Admin menu will open.

  • Plug in a USB drive (you might need to format it to FAT32 in order for the device to accept it)

  • Tap the Export log button.

    image-20241017-082007.png

 

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