There are two ways to obtain logs from the Kyocera terminal:
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Online with the Roger Web UI.
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Offline, using the device panel and USB stick.
Roger Web UI
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Login to the Roger Web UI as a user with an admin role (permission Printers / Manage printers is required).
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Open Printers and find the printer you wish to download the logs from.
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Open its details and in the three-dot menu select Request Log Download.
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When the log download is finished, the file itself is stored on the Roger server.
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Download it in the same three-dot menu by selecting Download Log.
The file is encrypted and cannot be opened directly. Please provide it to MyQ Support with your ticket.
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USB drive
To obtain logs from the Classic Roger Kyocera Terminal,
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Tap the MyQ Roger logo on the screen of the device. It will switch to enter Administrator PIN mode.
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Enter the Administrator PIN and confirm the login.
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You can find the Admin mode PIN in your MyQ Roger settings in Printer Configurations > Actions, Edit > Login, Admin Mode.
The Admin menu will open.
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Plug in a USB drive (you might need to format it to FAT32 in order for the device to accept it)
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Tap the Export log button.
