English French German Italian Portuguese Spanish
English French German Italian Portuguese Spanish
Breadcrumbs

MyQ Roger HP Terminal

There are two ways to obtain logs from the MyQ Roger HP terminal:

  • Online via the MyQ Roger Web UI.

  • On the HP device.

Roger Web UI

  • Login to the Roger Web UI as a user with an admin role (permission Printers / Manage printers is required).

  • Open Printers and find the printer you wish to download the logs from.

  • Open its details and in the three-dot menu select Request Log Download.

    image-20260904-112023.png


  • When the log download is finished, the file itself is stored on the Roger server.

    • Download it in the same three-dot menu by selecting Download Log.

  • The file is encrypted and cannot be opened directly. Please provide it to MyQ Support with your ticket.

To obtain logs from an HP device:

  1. You can download them in the Web UI of the device in section Troubleshooting > Diagnostic Data.

    image-20241017-082405.png

  2. Choose the Create zipped debug information file

  3. Mark the Generate Debug Data check box and click Export. It will take some time, when finished you can choose where to save the exported file.

  4. Choose the Create device data file and Export once again.

    image-20241017-082415.png

Logs from an HP device can be downloaded also from the HP Command Center. You might need to contact your HP partner for access authorization.