MyQ Roger Desktop Client

Logs from MRC can be downloaded either by using the MyQ Roger Web UI, or manually.

MyQ Roger Web UI

• Login to MyQ Roger Web UI as a user with admin access rights.

• Navigate to Supervision > Desktop clients and search for the affected desktop client.

• After opening the clients details, click the three dot menu > Request Log Download

  

  Progress is indicated in the bottom right corner.

• When the download is complete, click Download Log in the same menu.

Collect Logs in MRC

On Windows

Right-click the MyQ icon in the system tray and go to Logs, Collect Logs. Save the ZIP file. The file includes the contents of:

• Agent
  C:\%userprofile%\AppData\Local\MyQ\MyQ Roger Client\Logs

• Service
  C:\ProgramData\MyQ\MyQ Roger Client\Logs

On macOS

Click the MyQ icon in the menu bar (top right of your screen), and go to … > Logs > Collect Logs. Save the ZIP file. The file includes the contents of:

• Agent
  /Users/{user}/Library/Application Support/MyQ/MyQ Roger Client/

• Daemon (Service)
  /Library/Application Support/MyQ/MyQ Roger Client/