MyQ Roger Desktop Client
Logs from MRC can be downloaded either by using the MyQ Roger Web UI, or manually.
MyQ Roger Web UI
Login to MyQ Roger Web UI as a user with admin access rights.
Navigate to Supervision>Desktop clients and search for the affected desktop client.
Click Actions>Request Log Download
Progress is indicated in the bottom right corner.
When done, choose Actions>Download Log
Manually
The default location for the MyQ Roger Client for Windows can be found in the following two directories:
C:\ProgramData\MyQ\MyQ Roger Client\Logs
C:\%userprofile%\AppData\Local\MyQ\MyQ Roger Client\Logs
Copy all the folders and files from these two locations.
Store the data in a .zip archive and attach it to the Helpdesk case.