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MyQ Roger Desktop Client

Logs from MRC can be downloaded either by using the MyQ Roger Web UI, or manually.

MyQ Roger Web UI

  • Login to MyQ Roger Web UI as a user with admin access rights.

  • Navigate to Supervision>Desktop clients and search for the affected desktop client.

  • Click Actions>Request Log Download

    image-20241017-081452.png

    Progress is indicated in the bottom right corner.

  • When done, choose Actions>Download Log

    image-20241105-103351.png

Manually

The default location for the MyQ Roger Client for Windows can be found in the following two directories:

  • C:\ProgramData\MyQ\MyQ Roger Client\Logs

  • C:\%userprofile%\AppData\Local\MyQ\MyQ Roger Client\Logs

  • Copy all the folders and files from these two locations.

  • Store the data in a .zip archive and attach it to the Helpdesk case.

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