MyQ Roger Desktop Client

Logs from MRC can be downloaded either by using the MyQ Roger Web UI, or manually.

MyQ Roger Web UI

• Login to MyQ Roger Web UI as a user with admin access rights.

• Navigate to Supervision>Desktop clients and search for the affected desktop client.

• Click Actions>Request Log Download

  

  Progress is indicated in the bottom right corner.

• When done, choose Actions>Download Log

  

Manually

The default location for the MyQ Roger Client for Windows can be found in the following two directories:

• C:\ProgramData\MyQ\MyQ Roger Client\Logs

• C:\%userprofile%\AppData\Local\MyQ\MyQ Roger Client\Logs

• Copy all the folders and files from these two locations.

• Store the data in a .zip archive and attach it to the Helpdesk case.