Breadcrumbs

MyQ Roger Desktop Client

Logs from MRC can be downloaded either by using the MyQ Roger Web UI, or manually.

MyQ Roger Web UI

  • Login to MyQ Roger Web UI as a user with admin access rights.

  • Navigate to Supervision > Desktop clients and search for the affected desktop client.

  • Click Actions > Request Log Download

    image-20241017-081452.png

    Progress is indicated in the bottom right corner.

  • When done, choose Actions > Download Log

    image-20241105-103351.png

Collect Logs in MRC

On Windows

Right-click the MyQ icon in the system tray and go to Logs, Collect Logs. Save the ZIP file. The file includes the contents of:

  • Agent
    C:\%userprofile%\AppData\Local\MyQ\MyQ Roger Client\Logs

  • Service
    C:\ProgramData\MyQ\MyQ Roger Client\Logs

On macOS

Click the MyQ icon in the menu bar (top right of your screen), and go to … > Logs > Collect Logs. Save the ZIP file. The file includes the contents of:

  • Agent
    /Users/{user}/Library/Application Support/MyQ/MyQ Roger Client/

  • Daemon (Service)
    /Library/Application Support/MyQ/MyQ Roger Client/