Skip to main content
Skip table of contents

Using MyQ Roger Ricoh Installer

Once MyQ Roger Ricoh Installer is installed, you can select to Launch Roger Ricoh Installer automatically after you click Finish on the Setup Wizard.

Launch Roger Ricoh Installer option in the setup wizard

You can also double-click on the Desktop Shortcut:

Ricoh installer desktop shortcut

Access it from the Windows Start Menu:

Ricoh installer or the start menu

Or go to the C:\Program Files\MyQ\Roger Ricoh Installer folder (if the folder wasn’t changed during the installation) and run the Ricoh Installer application as an administrator.

Launching the Ricoh Installer app

Adding the Installation Package to the Installer

The installer is installed without a package. The installation package must be manually added in order to install the terminal. Information about the current installation package version is displayed at the bottom left corner.

Installer without an installation package

To add the installation package to the installer, it should be possible to use drag-and-drop and move the installation package to the installer. If the installation package is correctly used, its version is displayed at the bottom left corner.

Installer with an added installation package

The next time you use the installer, there is no installation package, and you must drag-and-drop it to the installer again.

In some cases, drag-and-drop cannot be used. A second way to add the package is to open the folder C:\Program Files\MyQ\Roger Ricoh Installer\app\resources and place the installation package there. The installer has to be opened after adding the package to the folder. If this method is used, the installer is opened with the package in the next run of the installer.

If a different version of the installation package than the one in the installer is used, the steps as for adding the installation package to empty installer is possible to use.

If you want to use a different version of the installation package than the one in the installer, you can either drag-and-drop it to the installer or place it in the above-mentioned folder.

If the package is replaced by drag-and-drop, the change is used only for the current run of the installer. The previously used version of the installation package is used in the next run of the installer.

If the package is replaced by adding the installation package to the folder, the previous version of the installation package must be deleted from the folder.

Log in

In the app, click on the login arrow button in the upper-right corner to log in to your tenant. Fill in the Select Region, Tenant, Username, and Password fields and click Confirm.

Login

Printer Discovery

You can discover available printers in the two following ways:

  • Click on the globe icon in the upper-right corner. Optionally add the printer’s administrator credentials (Username, Password). Click Discover devices.

    Printer discovery
  • Click on the red plus sign button in the lower-right corner. Add a printer’s IP Address to discover a specific device. If left empty, all the available devices will be discovered. Optionally add the printer’s administrator credentials (Username, Password). Click Discover devices.

    Printer discovery with IP address

After you click Discover devices, you can see the printer discovery progress. To stop it, click Stop Discovery in the lower-left corner.

Stopping the discovery

Once the printer discovery is finished, you can view all the available devices information: their IP Address, Serial Number, Model, Status, Version (if MyQ Roger is already installed on the device), and available Actions.

Discovered devices

If you haven’t added the printer’s administrator credentials before the discovery, the printer’s Status is Password required for setup.

Available Actions

There are five available actions for each discovered device:

  1. Check Device - click to manually refresh the device’s status in the app.

    Check device action

    It it possible to cancel this by clicking on Checking under Status.

    Cancelling checking
  2. Full Install Roger - click to install MyQ Roger on the device.

    Full Install Roger action

    It is possible to cancel the installation by clicking Setting SP Modes under Status.

    Cancelling the installation
  3. Download Logs - click to download the device logs.

    Download logs action
  4. Remove Roger - click to remove MyQ Roger from the device.

    Remove Roger action

    It is possible to cancel the removal by clicking Removing Apps under Status.

    Cancel removal
  5. Remove Device from List - click to remove the device from the list of devices in Roger Installer for Ricoh.

    Remove device from list action

Other available actions in the app are:

  • Click on the folder icon in the upper-right corner to open the logs folder.

  • Click on the Log Window to display the live log of the installer.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.