Troubleshooting

If you experience issues with MyQ Roger Client (MRC):

• Check that you have the latest MRC version installed. Open MRC from the system tray (bottom right of your screen), then click the question mark icon in the top right corner. The About view shows data about your MRC installation:

  • Version

  • Application Identifier

  • Host name

  • IP Addresses

• Exit and restart MRC.

• Reboot the client computer.

Collect Logs

If the issue persists and you decide to open a Support case, collect logs to include in your support ticket.

Right-click the MyQ icon in the system tray and go to Logs, Collect Logs. The contents of \ProgramData\MyQ\MyQ Roger Client\Logs and C:\%userprofile%\AppData\Local\MyQ\MyQ Roger Client\Logs are saved to your computer as a ZIP file. This file contains agent logs, service logs and configuration files.

Alternatively, you can use the Roger Web App. Go to Desktop Clients, and click Request Log Downloads. For more information, see Desktop Clients in the MyQ Roger Server Administration guide.