Desktop Clients

In Supervision - Desktop Clients, the MyQ Roger administrator (or a user with the Administration/Desktop Clients/View Desktop Clients permissions) can monitor all the MyQ Roger Clients connected to their tenant.

The information available is the desktop client’s ID, its display name, version, IP address, the hostname of the computer(s) connected to it, and the active status of the desktop client.

Download Logs

You can download the logs of a Desktop Client.

1. Select Actions, Request Download Log.

2. Once this operation is complete select Action, Download Log, the download log is saved as a zipped version.

3. To generate a new download log, simply click Request Download Log again.