Desktop Clients

In Supervision - Desktop Clients, the MyQ Roger administrator (or a user with the Administration/Desktop Clients/View Desktop Clients permissions) can monitor all the MyQ Roger Clients connected to their tenant.

The information available is the desktop client’s ID, its display name, version, IP address, the hostname of the computer(s) connected to it, and the active status of the desktop client.

Connecting a Desktop Client

Once a Desktop Client has been installed, there are several methods to connect it to the tenant.

• You can use an instance of the MyQ Roger App already connected to the tenant, use the Login option and scan this QR code twice.

• You can use the link provided and login using your MyQ credentials, which will connect the Desktop Client to the tenant, and log you in.

• You can enter the code provided in the format XXXX-XXXX in the web app, on the page Desktop Clients select +Create Desktop Client and enter this code, the tenant will be connected to the Desktop Client.

Download Logs

You can download the logs of a Desktop Client.

1. Select Actions, Request Download Log.

2. Once this operation is complete select Action, Download Log, the download log is saved as a zipped version.

3. To generate a new download log, simply click Request Download Log again.