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Troubleshooting

If you experience issues with MyQ Roger Client (MRC):

  • make sure that the latest available MRC version is installed. You can verify the currently installed version by clicking on the question mark in the upper-right corner.

mrc_version.png

This is an example, 1.4.6.xxx means 1.4 (patch 6). You can identify the actual latest version from the Release notes.

 

  • try to exit and restart MRC, or reboot the client computer.

 

If the issue still persists and you decide to open a Support case, collect and add to the ticket the contents of \ProgramData\MyQ\MyQ Roger Client\Logs from at least one impacted computer.

Alternatively, Log Downloads from MRC can be requested in the Roger Web App in Desktop Clients. More information is available here.

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