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Troubleshooting

If you experience issues with MyQ Roger Client (MRC):

  • make sure that the latest available MRC version is installed. You can verify the currently installed version by clicking on the question mark in the upper-right corner.

  • try to exit and restart MRC or reboot the client computer.

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If the issue still persists and you decide to open a Support case, collect and add to the ticket the logs downloaded from the MyQ Roger web app.

To collect Log Downloads from MRC, navigate in the Roger Web App to Desktop Clients. More information is available here.

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