Using MyQ Roger

Usage of the Terminal

Please note that a device with MyQ Roger connected to the HP command center must be synchronized at least once per month. If it’s not used for more than 30 days, you will receive the following error message on the device: “This app has been disabled. The product could not access security web services for at least 30 days, or the app is no longer approved by security web services. Contact support.” If this happens, MyQ Roger must be reinstalled.

Log in

Depending on the administrator’s setup, there are multiple login options available on the device panel:

• Username and password - Type your MyQ Roger username and password.

• Username and PIN - Type your MyQ Roger username PIN.

• ID Card - Swipe your ID Card.

• PIN - Type your MyQ Roger PIN.

• QR code - Scan the QR code with your smart phone via the MyQ Roger mobile app (recommended).

If you log in by scanning the QR with your smartphone, you can manage everything via the MyQ Roger app. You cannot use the device panel unless you pass the control to the printer, via the button on the top-right corner in the MyQ Roger mobile app Home tab.

The currently running operation is displayed on the MFD’s display if the device is managed via the MyQ Roger app. 

If you use a different login method, you can manage everything directly from the MFD.

MyQ Roger Available Actions

Depending on your MyQ Roger tenant settings, as well as the administrator’s setup, the available actions are:

• Ready to print - This action shows all the jobs that are in the ready state.

  

  If the control is to the printer, select a job or multiple jobs and swipe from left to right to print it.

  

  You can also swipe all the way for printing options.

  

  If you swipe from right to left, the job is deleted.

  

  If it’s on the mobile app, you have the same swiping options or else you can select the job(s) and tap Print or Print All.

• OneDrive - This action is displayed if OneDrive is connected or if no cloud storage is connected at all. This action shows all the jobs that can be printed, stored on OneDrive. If the control is to the printer, select a job and swipe from left to right to print it or just tap on the job to edit the job options.

  

  It is not recommended to use login via the PIN method for displaying the cloud storage files on the device panel because of security reasons. Currently there are two possibilities of behavior after login via PIN related to settings on the MyQ Roger Web UI. This behavior is related to the PIN login method only. Login via username and password, card or via mobile device is working without any limitations.

• There is also the Scan here feature, which scans your documents and saves the scans to OneDrive. If the control is on the mobile app, select the job (listed in the OneDrive tab) and tap Print or Print All. It is possible to print files in pdf, MS Office and Google Docs formats only on HP from OneDrive storage.

  

• Google Drive - This action is displayed if Google Drive is connected or if no cloud storage is connected at all. This action shows all the jobs that can be printed, and stored on Google Drive. If the control is to the printer, select a job and swipe from left to right to print it, or just tap on the job to edit the job options.

  

  It is not recommended to use login via the PIN method for displaying the cloud storage files on the device panel because of security reasons. Currently, there are two possibilities of behavior after login via PIN related to settings on the MyQ Roger Web UI. This behavior is related to the PIN login method only. Login via username and password, card, or via mobile device is working without any limitations.

• There is also the Scan here feature, which scans your documents and saves the scans to Google Drive. If the control is on the mobile app, select the job (listed in the Google Drive tab) and tap Print or Print All. It is possible to print files in PDF format only on HP from Google Drive.

  

• SharePoint - This action is displayed if SharePoint is connected or if no cloud storage is connected at all. This action shows all the jobs that can be printed, and stored on SharePoint. If the control is to the printer, select a job and swipe from left to right to print it or just tap on the job to edit the job options.

  

  It is not recommended to use login via the PIN method for displaying the cloud storage files on the device panel because of security reasons. Currently, there are two possibilities of behavior after login via PIN related to settings on the MyQ Roger Web UI. This behavior is related to the PIN login method only. Login via username and password, card, or via mobile device is working without any limitations.

  1. An information message is displayed after opening the SharePoint storage. After pressing OK on this message, the SharePoint storage is displayed and it is possible to browse the SharePoint folders and files.

  2. SharePoint storage files are not displayed at all.

• There is also the Scan here feature, which scans your documents and saves the scans to SharePoint. If the control is on the mobile app, select the job (listed in the SharePoint tab) and tap Print or Print All. It is possible to print files in PDF, MS Office and Google Docs formats only on HP from Sharepoint storage.

  

• Universal Print - This action is displayed only if a Universal Print printer is connected. This action shows all the jobs that can be printed from Universal Print.

  

  Swipe operations are also available in Universal Print for Printing and Displaying of the job options. Swipe operations for deleting jobs are not available. Job options are also displayed after clicking a job.

• Print from USB (if supported by the device) - Print from a USB drive connected to the MFD.

  

• Assign card - After tapping this action, the ID Card registration screen opens and the logged user can register their card by swiping it at the card reader.

User Workflows

At the bottom of the screen, there are the Recent and Favorite actions. The recent actions are the last actions performed on MyQ Roger, and the favorite actions can be edited on the MyQ Roger mobile app or by pressing the action on the device panel.

• Easy Copy - Tap to copy a job or press to display the parameters.

  

• Scan to OneDrive - Tap to scan a job and store it in your OneDrive or press to display the parameters.

  

• Scan to Google Drive - Tap to scan a job and store it in your Google Drive or press to display the parameters.

  

• Scan to @me - Tap to scan a job and send it to your email address or press to display the parameters.

  

• Scan to @email - Tap to scan a job and send it to an email address or press to display the parameters.

  

Supported Paper Formats

Check the table below to see which paper formats can be printed from multiple sources. It is recommended to use MyQ Roger Client, as most formats are supported there.

The following file types are supported when printing from the mobile app from OneDrive and Google Drive:

• PNG (the file is converted to PDF and printed)

• MS Office (docx, xlsx, pptx)

• Google Docs (Doc, Table, Presentation)