The guide is intended for administrators and describes the MyQ Roger application installation and usage on Ricoh SmartSDK devices.
The basic prerequisites before the installation are:
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Setup of the MyQ Roger tenant (described in the MyQ Roger Server Administration guide).
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Latest Firmware is recommended.
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Device/s should be reset to factory defaults.
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OneDrive and Google Drive should be connected to your tenant and the device.
As of September 23, 2026, MyQ Roger is moving to a different hosting region. The following actions are required:
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Update MyQ Roger to the latest version on all devices. After September 23, older versions will no longer be able to connect. Minimum required versions:
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Desktop client 2.3.2+
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Kyocera 24.1.5.5+
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HP 24.7+
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Ricoh 24.3.2+
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If your network uses an allow-list, add 20.113.34.204/30 to your firewall exceptions. Please keep the original IP range allowed as well; both ranges need to stay accessible throughout the migration.
The communication protocols and ports used can be found in the MyQ Roger Server Administration guide.