Troubleshooting

If you experience issues with MyQ Roger Client (MRC), first check that you have the latest version installed.

Open MRC from the system tray (bottom right of your screen), then click the question mark icon in the top right corner. The About view shows data about your MRC installation:

• Version

• Application Identifier

• Host name

• IP Addresses

Next, try to exit and restart MRC, and then reboot the client computer.

Collect Client Logs

If the issue persists and you decide to open a Support case, collect logs to include in your support ticket.

Right-click the MyQ icon in the system tray and go to Logs, Collect Logs. The contents of \ProgramData\MyQ\MyQ Roger Client\Logs and C:\%userprofile%\AppData\Local\MyQ\MyQ Roger Client\Logs are saved to your computer as a ZIP file. This file contains agent logs, service logs and configuration files.

Request Client Logs from Web App

To collect Log Downloads from MRC:

1. Navigate in the Roger Web App to Desktop Clients.

2. Click on a Desktop Client to open its details.

   

3. Use the three-dot menu and select Download Log.