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Troubleshooting

If you experience issues with MyQ Roger Client (MRC):

  • make sure that the latest available MRC version is installed. You can verify the currently installed version by clicking on the question mark in the upper-right corner.

mrc_version.png

This is an example, 1.4.6.xxx means 1.4 (patch 6). You can identify the actual latest version from the Release notes.

 

  • try to exit and restart MRC, or reboot the client computer.

 

If the issue still persists and you decide to open a Support case, collect and add to the ticket the contents of \ProgramData\MyQ\MyQ Roger Client\Logs from at least one impacted computer.

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