The guide is intended for administrators. Here you can find information about installing the MyQ Roger application on Kyocera Multi-Function Devices (MFDs), downloading and installing the MyQ Roger mobile app, and using MyQ Roger on Kyocera devices via the embedded terminals or via the mobile app.
The basic prerequisites before the installation are:
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Setup of the MyQ Roger tenant (described in the MyQ Roger Server Administration guide).
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The MFD should be on the list of supported devices.
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The MFD should use TLS Kyocera 1.2 or newer.
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The MFD’s display size should be 7" or larger.
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An SSD/HDD is required as follows:
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Some models do not have SDD or HDD by default.
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For SSD, custom Firmware might be necessary.
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The MFD should support the Device Spool feature.
As of September 23, 2026, MyQ Roger is moving to a different hosting region. The following actions are required:
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Update MyQ Roger to the latest version on all devices. After September 23, older versions will no longer be able to connect. Minimum required versions:
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Desktop client 2.3.2+
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Kyocera 24.1.5.5+
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HP 24.7+
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Ricoh 24.3.2+
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If your network uses an allow-list, please add the following as necessary to your firewall exceptions, printers and mobiles connect via AMPQS. Please keep the original IP range allowed as well; both ranges need to stay accessible throughout the migration.
|
Region |
Targets |
Protocol, Port |
IP Range |
|
EU |
amqps://eu.amqp.myq.cloud, amqps://eu3.amqp.myq.cloud, |
HTTPS/443, AMQPS/5671 |
20.113.34.204/30, 20.67.230.220/30 |
|
US |
amqps://us.amqp.myq.cloud, |
HTTPS/443, AMQPS/5671 |
20.62.64.184/30, 20.67.230.220/30 |
The communication protocols and ports used can be found in the MyQ Roger Server Administration guide.